Frequently Asked Questions

• How much do you charge for support ?
• When do you provide support ?
• Can you provide support at my home ?
• What experience do you have ?
• Where are you based ?
• How does your Remote Desktop Software work ?

Weekdays:  For a site visit, I charge £50 which includes the first hour of labour. Additional hours are £30 per hour.

Weekends:  For a site visit, I charge £65 which includes the first hour of labour. Additional hours are £45 per hour.

As I am a small business, my charges are not subject to VAT.

I provide support during the normal working week (Monday - Friday) and, in addition, I can arrange weekend support if required.

Yes, definitely.  I specialise in home visits as most people do not want to dismantle their computer and take it into a shop; just contact me to arrange a mutually convenient time.

I can visit your home to provide support or training as required.

I have spent over 30 years in the IT industry as a computer programmer, systems analyst and project manager, for the last 10 years working for IBM.  In 2005, I set up and now run MMS Consulting.

I am based in Thursley, a village just outside Godalming in Surrey.  I have customers in Churt, Cranleigh, Farncombe, Farnham, Godalming, Guildford, Haslemere, Headley, Hindhead and Normandy.  I offer on-site support to anyone in south-west Surrey and remote support to anyone on the internet.

This facility will let me view and access your computer desktop from my computer (with your permission). You always remain in control and can disconnect me at any time. I only get access to your computer once you run the program, so there is no risk of me eavesdropping when you are unaware. The connection is secure as all data transfer is encrypted. All it requires is for you to have a broadband connection and admin rights when logging on to Windows.

One great benefit of this software is that I can view your screen while you are using it. This means that if you are puzzled by a particular sequence of events or message, I can effectively, "look over your shoulder" and provide assistance without having to jump into my car.

As a user, all you have to do is download this very small file, save it to your desktop and it's ready for use:

Remote Desktop Software (153KB)

You only need to run the program when you want me to provide remote support.

Please note that this program only works if my computer is ready to receive your connection so you need to phone me on 01428 788067 before you launch the program.